Refund Policy

Last updated: October 28, 2026

1. Immediate delivery service

Your order enters the delivery queue as soon as payment is confirmed. Because the service is consumed as it is delivered, orders that have started or been completed are not refundable.

2. Before delivery starts

If delivery has not started yet, you may cancel the order within 7 days of payment and receive the full amount.

3. Delivery guarantee

If, due to a failure on our side, the order is not delivered, we deliver what is missing. Only when delivery is not possible do we refund the amount for the undelivered part.

4. Refill

If the delivered quantity drops within 30 days after the order is completed, we refill it at no cost, as long as the profile remains public and keeps the same username. Refills replace refunds.

5. No refund when

• Delivery has already started or been completed.
• The customer entered the wrong username (@).
• The profile was made private, renamed or deactivated during delivery (delivery resumes once the profile is public again).
• The customer changed their mind after delivery started.

6. Chargebacks

Before opening a dispute with your bank or card issuer, please contact us at alavancarfm@gmail.com or on WhatsApp at +55 19 99243-0588: most cases are solved by completing or refilling the delivery.

7. How to request

Email alavancarfm@gmail.com or message us on WhatsApp at +55 19 99243-0588 with your @, the order date and the reason. We answer within 3 business days.